James A. Mathew

Bachelor of Science, Information Technology, Concentration: Security

Western Governors University

Assistant Director of Information Technology Support

Woodside Bible Church - Troy, MI (8/2017 – 4/2025)

• Strategic Service Delivery: Spearheaded end-user technical support strategy across 15 campuses and a user base of 250 employees, ensuring seamless operations and minimizing disruption. Proactively identified and resolved systemic issues, contributing to decreased ticket times and overall corporate confidence.
• Enterprise Identity and Access Management: Directed user lifecycle management and security protocols across local Windows Exchange Server and Office 365 environments, meticulously managing group policy within Active Directory to ensure data integrity and compliance. Leveraged MFA using Azure Conditional Access to increase security for high risk users while at the same time ensuring baselines for all other staff.
• Network Infrastructure Leadership: Led the end-to-end management of network infrastructure and server environment, encompassing strategic planning for installation, configuration, comprehensive network mapping, and the establishment of documentation standards aligned with organizational governance. Identified bottleneck within local SD-WAN and initiated the remediation process improving connectivity for all sites.
• Strategic IT Procurement and Implementation: Led collaborative projects with internal staff and external vendors to conduct comprehensive cost-benefit analyses and optimize IT equipment and software procurement processes. Successfully streamlined resource allocation, implementation timelines, and ongoing support strategies, resulting in better overall system functionality at same or decreased cost.
• Infrastructure Security & Surveillance: Developed and implemented a comprehensive infrastructure security strategy encompassing both physical and logical access control. This included the strategic implementation and support of Schlage Engage and Axis door/camera systems, optimizing surveillance capabilities and system reliability across all campuses. Played a pivotal role in the configuration and ongoing management of Axis camera systems to enhance overall security monitoring effectiveness.
• Enterprise Content and Collaboration Platform Management: Oversaw the strategic management of the enterprise SharePoint platform, including robust access control frameworks and the efficient publication of corporate content, fostering seamless information sharing and collaboration across all departments.
• Strategic Integration of IT into Employee Lifecycle: Championed the strategic integration of IT support and resources as a core component of the employee onboarding process, significantly improving initial productivity, organizational communication, and overall employee experience.
• IT Governance and Operational Excellence: Provided technology leadership by developing and implementing comprehensive onboarding programs for internal IT staff, establishing and monitoring KPIs and project monitoring to drive continuous improvement, and strategically managing IT inventory and procurement processes to ensure operational efficiency and cost-effectiveness.

Regional Leader

Primerica Financial Service - Auburn Hills, MI (6/2009 - 6/2014)

• Client Engagement: Enhanced contractor and staff client engagement through dynamic training programs, ensuring more effective and personalized interactions.
• Marketing Strategy: Engineered and executed strategic marketing and outreach initiatives, substantially increasing client leads and opportunities.
• Debt Alleviation: Empowered families to overcome financial challenges by delivering comprehensive financial education and expert risk management planning.
• Regulatory Compliance: Oversaw the creation and meticulous maintenance of official financial documentation, including the secure storage of personally identifiable information (PII) per standards and regulatory guidelines.

Manager & Assistant Manager

GNC (2005–2007)

• Trained staff boosted sales through personalized customer engagement, and used clinical research to provide informed product recommendations in a high-paced retail health environment.

Woodside Bible Church

• Served in multiple capacities, including Volunteer Counselor, Safety Team Trainer, EMT Instructor for Medical Response Training, Preschool Event Planner, and Technical Production Assistant.

Woodside Leadership Institute

• Volunteer Mentoring Coach providing guidance and personal development support to program participants.

Corewell Health

• Volunteer Chaplain offering emotional and spiritual support to patients in clinical settings.